SWALLOWTAIL

We are not exclusively for women.
Men are also welcome to visit us.

Regarding children’s visits, we kindly ask that they be 5 years old or older.
They must be able to sit on a chair alone and their presence should be included in the reservation and order, just like an adult.

Photography is prohibited within the mansion premises, regardless of the purpose or subject.
Additionally, posting images of the mansion’s interior, including the scenery, butlers, footmen, menus, etc., without prior approval is strictly prohibited, regardless of the media used, including the internet.

If such a violation is confirmed, regardless of whether or not the policy was known, we reserve the right to refuse entry to Swallowtail from that point forward.
We understand that this is a strict policy, but we appreciate your understanding and cooperation.

Please note that even if you are not taking photos, if you are seen holding a device with a camera function, such as a cell phone or smartphone, or if it is placed on the table, our staff may ask you to refrain from doing so.

Please note that photography is permitted in certain areas of the entrance outside the mansion.
Please speak with the doorman upon arrival for details about where photography is allowed.
When taking photographs, we kindly ask that you be considerate of other guests and those nearby.
Please also note that photographs of the doorman are not permitted.

There are no specific restrictions on attire.
Please feel free to visit us in casual attire.

Our member’s card benefits include the option to be addressed by your preferred name.
Therefore, we cannot address you by your regular name and will use the honorific you choose at the time of your reservation.

Please note that we require your legal name for reservation confirmation purposes, but we will not use it for any other purpose.

Of course, you are welcome to visit us.
You are welcome to visit our cafe with any type of wheelchair, whether manual or electric.
However, please be aware of the following restrictions before making a reservation:

Please make a reservation after understanding the above.
If you require a wheelchair, please contact us in advance.

If you wish to visit us and there is a “vacant” indication on the information board at the entrance or on our website, please inform the doorman directly on the day.

Please note that we cannot respond to inquiries regarding the availability of tables on the day by email or phone in advance, so please understand this beforehand.

We are not currently accepting waitlists or cancellations.
As long as there is room available, cancellations will be treated as a regular reservation request.

Please note that we cannot respond to inquiries regarding the availability of tables on the day by email or phone in advance, so please understand this beforehand.

From 12:00 a.m. to around 12:30 a.m., there may be delays in email delivery due to server load caused by concentrated processing.

If you do not receive the email even after waiting for a while, there may be an error in the email address you entered.

The provisional reservation process also serves as a confirmation of the customer’s identity for the reservation.
However, we cannot physically address issues such as incorrect email addresses or non-delivery due to various service settings, so we cannot accept corrections or retransmissions.

In this case, we apologize for the inconvenience, but we ask that you go through the reservation process again.

In addition, if there is a “.” (period) in the account name (the string before “@”) during reservation reception and you specify a “docomo.ne.jp” domain email address, it has been confirmed that the email at the time of application may not be delivered.

The cause and solution of this issue have not yet been determined, and in order to ensure a smooth process, the only option is to use a different email address or change the account name.

When entering your email address, there is a possibility that you may have made a mistake between upper and lower case letters or accidentally inserted a space.
We apologize for the inconvenience, but please reapply with a new application.

Also, if you try to complete the process after making a temporary reservation during busy times, you may receive this type of error message.
To smoothly complete the process after making a temporary reservation, please avoid doing so immediately after midnight.
Thank you for your cooperation.

We prepare tables with a set capacity for each time slot.

Tables are available for a minimum of one guest and a maximum of six guests.
Please note that we are unable to accommodate parties exceeding this number due to operational limitations, and we kindly ask for your understanding in advance.

We accept reservations by table, and we are unable to accommodate changes in date and time.

We apologize for any inconvenience, but we kindly request that you cancel your current reservation and make a new one.

If the primary guest is unable to visit due to unforeseen circumstances, please note the following:

A change of the primary guest is permitted only if the membership card number of an accompanying guest was provided in advance at the time of reservation.
In such cases, no prior notice is required; however, please inform the doorman at the entrance of the change upon arrival.

If the accompanying guest’s membership number was not provided at the time of reservation, we may be unable to accommodate a change of the primary guest on the day of your visit.
In this case, you are required to contact us in advance via the inquiry form.

Please note that in either case, if changing the reservation holder results in the number of guests falling below the minimum party size required for the reservation, a cancellation fee for the reduction in the number of guests will apply.

We regret that we are unable to accept any changes to the primary guest that do not meet the above conditions.
Furthermore, if it is found that multiple membership numbers have been intentionally entered beyond the allowed number of guests, or that a reservation was made with the intent of transfer or reassignment, we may refuse future visits.

Cancellation fees will be charged in the following cases:

Cancellations made after 8:00 PM JST on the day before the scheduled visit

Tea Time: 4,000 JPY per person
Dinner Time: 7,300 JPY per person

No-show (failure to arrive without notice)

Tea Time: 4,000 JPY per person
Dinner Time: 7,300 JPY per person

When the number of guests is lower than the reserved selectable capacity

Tea Time: Difference × 1,500 JPY
Dinner Time: Difference × 2,500 JPY

When guests arrive 50 minutes or more after the reserved time

If you arrive 50 minutes or more after your reservation time, it will be treated as a cancellation, and one of the following cancellation fees will apply:

If no guests (including the primary guest) arrive:

Tea Time: 4,000 JPY per person
Dinner Time: 7,300 JPY per person

If the number of guests decreases due to late arrival, resulting in fewer guests than the selectable capacity:

Tea Time: Difference × 1,500 JPY
Dinner Time: Difference × 2,500 JPY

The payment method for cancellation fees is as follows:

Cancellations made after 8:00 PM JST on the day before the visit / No-show cancellations

For cancellations made after 8:00 PM JST on the day before your scheduled visit, as well as in the case of a no-show (failure to arrive without notice), payment must be made via bank transfer.

We kindly ask that you complete the payment within one week from the date the payment instructions are provided.

In addition, if you are visiting us at a different time on the same day as the cancellation, you may also choose to settle the cancellation fee at the time of that visit’s payment.

Cases involving a reduction in the number of guests on the day of visit

If the number of guests falls below the selectable capacity at the time of your reservation, the cancellation fee will be collected at the time of payment on the day of your visit.

Additional Note

Please note that, except for same-day cancellations, all cancellation fees must be paid via bank transfer.

We do not charge any fees for table charge or service charge, apart from the order amount.

We accept major credit cards including JCB, VISA, Mastercard, and American Express.

At the time of payment, our staff will bring the payment terminal to your table.

Please note that we do not accept electronic money or QR code payments.

For administrative purposes, a member of our staff will visit your table to process your payment approximately 20-30 minutes before your scheduled departure time.

Payment is completed at your table, so there is no need to leave your seat.

After your payment has been completed, you are welcome to relax and enjoy your stay until the end of your reserved time.

If you wish to leave earlier than your scheduled departure time, please let a member of our staff know at any time.

For first-time visitors, we provide a “Member Registration Card” during payment.
When you visit us next time, please bring the Member Registration Card with the necessary information filled out and we will exchange it for an official “Member’s card”.

Regardless of the amount spent, 100 points will be added to your Member’s card per visit.

We offer various benefits based on the number of points accumulated, so please make use of them.”

We provide information on the benefits of our member’s card on this page.

If you have lost your member’s card, we will give you a new registration card and issue a new card (with 200 points at the time of issuance).
Therefore, we cannot reissue a member’s card that retains your points and membership number.

If the lost card is found, you can use the old card, but we cannot combine the points of the 2 cards.

Anniversary Cake Information

• The Anniversary Cake is separate from our Birthday Month Benefit and may be ordered even if you do not have a Members Card.
  We also welcome orders for birthdays, anniversaries, and other special occasions.
  
• Anniversary Cakes are takeout only and cannot be enjoyed inside the mansion.
  
• A reservation to visit us is required in order to order an Anniversary Cake.
  
• Orders and cancellations for Anniversary Cakes must be completed by 6:00 PM JST, two days before your visit.
  
• If you cancel your Anniversary Cake order after this deadline, the full price of the cake(s) will be charged, as preparation will already have begun.
  
• The cost of the Anniversary Cake will be added to your bill and paid during your visit.
  
• If you cancel your reservation under conditions where a cancellation fee applies while an Anniversary Cake has been ordered, the full price of the ordered cake(s) will also be charged.
  

Message Plate

• A message can be written on the cake plate.
  
• You may enter your message when making your reservation, or add or edit it later through your My Page.
  
• Please complete your message entry or any changes by 6:00 PM JST, two days before your visit.
  
• After this deadline, we are unable to accept any additions or changes to the message.
  

Message Length

Please limit your message to 30 characters.

The 30-character limit is based on half-width (single-byte) letters and numbers.

For Japanese characters (Hiragana, Katakana, and Kanji), each full-width character counts as two characters, so a message written entirely in Japanese is limited to approximately 15 characters.

• Half-width letters and numbers = 1 character
• Full-width Japanese characters = 2 characters

Allowed Characters

• Hiragana
• Katakana
• Common-use Kanji
• Half-width English letters (A-Z, a-z)
• Half-width numbers (0-9)

Allowed Symbols

(Half-width symbols count as 1 character. Full-width symbols count as 2 characters.)

• Japanese comma (、)
• Japanese period (。)
• Middle dot (・)
• Period (.) / Full-width period (．)
• Long vowel mark (ー)
• Wave dash ( ～ / ~)

Illustrations, emojis, and any symbols not listed above cannot be used.

If unsupported characters, symbols, or emojis are included in your message, they will be removed, and the message plate will be prepared without those characters.

In addition, we cannot accept messages addressed to SWALLOWTAIL, our butlers, footmen, or any other members of our staff, nor messages that include their names.